At Asana Furniture, we strive to provide high-quality rental furniture and a seamless experience. Please carefully review the following policy before placing your order.

1. Returns Policy

We accept returns and replacements only in specific cases:

1. Damaged or Defective Items:

• Any item found damaged or defective must be reported within 1 hour of delivery.
• Clear photos or videos highlighting the issue must be sent to admin@asanafurniture.com for verification.

1. Wrong Item Delivered:

• If you receive an item that does not match your order, report it within 1 hour of delivery.
• The item will be replaced after verification at no additional cost.

Important Notes:

• Claims made after 2 hours of delivery will not be eligible for returns or replacements.
• The item must be unused and in its original condition for verification.

2. Refund Policy

Refunds are available only under specific conditions:

1. Order Cancellations:

• Within 1 Hour: Orders canceled within 1 hour of placement will receive a full refund.
• After 1 Hour or Dispatch: Orders canceled after 1 hour or once dispatched are non-refundable.

1. Refund Timelines:

• Refunds, when applicable, will be processed within 7 business days to the original payment method.
• We are not responsible for delays caused by payment gateways or banks.

3. Exchange Policy

• Exchanges are allowed only for damaged or wrong items reported within 1 hour of delivery.
• Replacements are subject to availability.
• Requests for exchanges after 2 hours of delivery will not be fulfilled.

4. Non-Refundable Situations

Refunds or replacements will not be provided under the following circumstances:

• Claims made after 2 hours of delivery.
• Damage caused during use by the customer.
• Orders canceled after dispatch.
• Requests for exchanges due to preferences, sizing, or style changes.
• Custom or specially designed furniture orders.

5. Delivery and Pickup Policy

• Delivery Charges: Calculated after order placement based on distance and quantity.
• Pickup Policy: Furniture must be made available for pickup in the same condition it was delivered, excluding normal wear and tear.
• Failed Pickup Attempts: Additional charges may apply if the furniture is unavailable during the scheduled pickup.

6. How to Raise a Claim?

1. Contact Us Immediately: Email admin@asanafurniture.com with your order details.
2. Attach Evidence: Provide photos or videos highlighting the damage or issue.
3. Verification Process: Our team will inspect the report and respond within 1-2 business days.
4. Resolution: Based on eligibility, replacements or refunds will be processed.

7. Important Notes

• Refunds will only be issued to the original payment method.
• Refund timelines may vary slightly based on your payment provider.
• Customers are advised to carefully inspect the furniture at the time of delivery to avoid disputes later.

8. Contact Us

For any queries or support regarding returns and refunds, reach out to us:

• Company Legal Name: PS VENTURES
• Address: 107/1 Park Street, Kolkata
• Email: admin@asanafurniture.com

Website: www.asanafurniture.com